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Shipping & Returns

Shipping

Where do we deliver to?
We deliver worldwide.

How much?
United Kingdom - FREE Delivery
Rest of The World – £9.99

Timescale?
Remember this is a Print-On-Demand product, which means that you have to wait between 3 to 5 days before shipping, in order to be acquired and printed based on your order.

On average UK orders take around 5-10 working days for shipping. International orders vary from country to country but European orders normally take 7-12 working days and rest of the world around 14 working days.

How do I know when my order has been dispatched?
Once we’ve dispatched your items, we’ll send you an email to the email address you used to place the order. Occasionally we dispatch items separately so you may get more than one email. But we only charge once for postage, no matter how many packages your order is split into.

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Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at hello@yankoo.co.uk. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at hello@yankoo.co.uk.


Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.


Exceptions / non-returnable items 
Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges

Unfortunately, we cannot accept exchanges considering that the purchased product is a Print-OnDemand (which means is acquired and printed by us based on your order)


Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Our address is:
Yankoo Originals Returns
20 Church Street,
Ballymena,
County Antrim
BT43 6DE
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Returned items must be unworn and unwashed, in their original condition.  

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